SHIPPING

SHIPPING

Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide.  Nothing means more to us than bringing our customers great value and service.  We will continue to grow to meet the needs of all of our customers, delivering a service beyond all expectations anywhere in the world.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

How do you ship packages?

Packages from our warehouses in China will be shipped by e-packet depending on the weight and size of the product.  Packages shipped from our U.S. warehouse are shipped through USPS. 

Do you ship worldwide?

Yes, we provide free shipping to over 200 countries around the world.  However, there are some locations we are unable to ship to.  If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any customs fees once the item has shipped.  By purchasing our products,  you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country. 

How long does shipping take?

Shipping time varies by location.  These are our estimates:

The United States

10-30 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business Days

Mexico, Central America

10-30 Business Days

 "All shipping within the 30-day time frame"

This does not include our 2-7 day processing time.

Do you provide tracking information?

Yes, you will receive a tracking number in an email once your order has been processed. 

My tracking says, “No information available at the moment.”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.  If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us through our message box.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you.